Refund and Returns Policy

Welcome to the EMPIRE BRANDS (PVT) LTD Online Store. By accessing or using this website, you agree to abide by the following terms and conditions, our privacy policy, and any other policies referenced throughout the site. These collectively constitute the agreement between you and EMPIRE BRANDS (PVT) LTD.

Delivery Policy:

Track your order through our Shop by logging into your account. Please note that deliveries are limited to areas covered by our respective courier services. Prices and offers apply only to deliveries conducted by these couriers. We do not ship to A.P.O. and P.O. Boxes.

Electronic Communications:

When you interact with our websites or send us emails, you consent to receiving communications from us electronically. This includes emails, site notices, or postings. All legally required communications will be provided in writing electronically.

Intellectual Property:

All content on this site, including trademarks, text, graphics, logos, and more, is the property of EMPIRE BRANDS (PVT) LTD or its suppliers, protected by international copyright laws.

License and Access:

Upon compliance with these terms and payment of fees, you are granted a limited, non-exclusive license to access and use this website for personal, non-commercial purposes.

Limitation of Liability:

We make no warranties, expressed or implied, regarding the site. You agree that we are not liable for any interruptions, delays, or damages incurred through site usage.


You agree to indemnify us against any losses, damages, or costs resulting from your use of the site or breach of these terms.

Your Account:

You are responsible for maintaining the security of your account. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Reviews, Comments, Communications, and Other Content:

You may post content on our site, but it must not be illegal, obscene, or infringe upon others’ rights. We reserve the right to remove or edit such content.

Copyright Complaints:

We respect intellectual property rights. If you believe your work has been infringed, please contact us.

Risk of Loss:

Items are shipped under a shipment contract, passing risk and title to you upon delivery to the carrier.

Returns, Refunds, and Title:

Returns are subject to conditions outlined on our site. Refunds are issued through the original payment method or store credits.

Product Descriptions:

We strive for accuracy in product descriptions but cannot guarantee complete accuracy.


Prices include shipping unless stated otherwise. Taxes and exchange rates apply as per regulatory requirements.


Customers are responsible for taxes owed in their state/country upon delivery.

Site Policies, Modification, and Severability:

We reserve the right to modify site policies and terms. Invalid provisions shall not affect the validity of remaining terms.


Disputes shall be governed by the laws of Sri Lanka and resolved through arbitration.


These terms constitute the complete agreement between us and may be modified by us at any time.